Delivery Information:

Northern Ireland

Delivery to Northern Ireland is typically dispatched within 2-3 business days from date of purchase for ‘in-stock’ items.  Our delivery agent will pre-schedule a time/date so that the customer can be in attendance for delivery.

Republic of Ireland

Delivery to Republic of Ireland is typically dispatched within 2-3 business days from date of purchase for ‘in-stock’ items.  Our delivery agent will pre-schedule a time/date so that the customer can be in attendance for delivery.

England/Scotland/Wales

Delivery will incur a surcharge to these areas as our main base is located in Northern Ireland and this is to be pre-paid prior to dispatch.  Our delivery agent will pre-schedule a time/date so that the customer can be in attendance for delivery.

Satisfaction

In the event you are not completely satisfied with your purchase for any reason, please follow the steps within our returns policy

Returns Information:

Overview

At Sauna Select Ltd., we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your product for any reason, please review our Returns Policy below for details on how to proceed.

Return Eligibility

• Items must be returned within 30 days of the original purchase date.
• Products must be unused, in their original condition, and in the original packaging.
• You must provide proof of purchase, such as the original receipt or order confirmation.

Non-Returnable Items

Certain items are not eligible for return, including:
• Customized or personalized products.
• Items that have been used or installed.
• Products not in their original condition or missing parts.
• Gift cards or promotional items.

Return Process

To initiate a return, please contact our customer service team at [Insert Contact Email or Phone Number]. We will provide you with a return authorization number and instructions on how to return the item.
• Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
• Inspection and Refunds: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, a refund will be processed to your original payment method within 7-10 business days.

Exchanges

If you wish to exchange an item, please contact us at [Insert Contact Email or Phone Number]. Exchanges are subject to product availability and the item being returned must meet the same criteria as outlined in the Return Eligibility section.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 3 business days of receipt. We will arrange for a replacement or refund as quickly as possible. You may be required to provide photographic evidence of the damage or defect.

International Returns

For international orders, please note that the customer is responsible for return shipping costs, as well as any customs duties or taxes that may apply. Sauna Select Ltd. is not responsible for any delays caused by customs or postal services.

Contact Information

For any questions or concerns regarding our Privacy or Returns Policy, please contact us at [email protected]. We are here to help and ensure you have a positive experience with Sauna Select Ltd.