Sauna Select Ltd. Warranty Terms and Conditions:

1. Product Coverage

This warranty covers Infrared Sauna Units provided by Sauna Select Ltd. The warranty is applicable to both indoor and outdoor models under the following conditions:

• • Indoor Models:
  • Wood, Controls & Heaters: 2 years
  • Replacement Parts: 1 year
  • Outdoor Models:
  • Controls & Heaters: 2 years
  • Wood: 1 year
  • Replacement Parts: 1 year

2. Coverage Details

This warranty covers manufacturing defects, including issues with the wood, controls, and heaters for indoor models, and controls and heaters for outdoor models.   The warranty period begins on the date of purchase by the original user.

• The controls, heaters, electrical parts, and wiring must be kept dry and free from exposure to any liquids.

3. Warranty Exclusions

The following exclusions and limitations apply to this warranty:

• Improper Installation and Use: This warranty does not cover defects or damages resulting from improper installation, including failure to follow the provided installation instructions and specifications. Any modifications made to the sauna, whether to meet local codes or for other reasons, will void this warranty.  Indoor Saunas placed outdoors will be void of warranty
• Improper Voltage and Electrical Issues: Any damage resulting from connections to improper voltage supply, unauthorized electrical modifications, or faulty electrical installations not performed by Sauna Select Ltd. or its designated representatives is excluded from this warranty.
• Acts of God: This warranty does not cover damage caused by acts of God, including but not limited to lightning, floods, earthquakes, or other natural disasters.
• Transportation and Handling: Damage occurring during transportation, careless handling, improper storage, or relocation of the unit is not covered. This includes damages caused by third-party delivery services or common carriers.
• Normal Wear and Tear: Wood is a natural material that may develop minor dents, scratches, scuffing, or fine cracks over time. Such variations in color, grain, or minor blemishes are normal and do not affect the structural integrity of the sauna. These are not considered defects and are not covered by the warranty.
• Exposure to Elements: For outdoor models, failure to maintain the sauna on a flat, level, hardtop surface with adequate drainage, or to keep the exterior free from plants, trees, grasses, soil, and snow deposits, will void the warranty.
• Improper Use or Abuse: Any damage arising from misuse, abuse, or use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, or installations not authorized by Sauna Select Ltd. will not be covered. This includes damage from improper cleaning, painting, staining, or the use of abrasive or inappropriate chemicals.
• Unauthorized Repairs: Any repairs or attempts to repair the sauna by unauthorized third parties will void this warranty.  While most replacement parts can be sent to the user for self-installation, any necessary warranty labor must be performed by Sauna Select Ltd. or its designated representatives using authorized parts.
• Pests and Infestations: Damage caused by termites, other wood-destroying insects, rodents, or other animals is excluded from this warranty.
• Commercial Use: This includes any non-domestic use that involves a fee, rate, charge, or other consideration, or any use directly or indirectly connected with a business or for profit.  Commercial use excludes coverage for normal wear and tear due to heavy usage.
• Domestic Use: This applies to units purchased for use by a single family for internal household purposes.  This warranty does not cover damage caused by improper use or failure to follow maintenance guidelines.
• Limited Liability: Under no circumstances shall Sauna Select Ltd. or any of its representatives be held liable for injury to any persons or damages to any properties. The warranty does not cover labour, transportation, or other costs incurred in the removal or reinstallation of the original unit, installation of replacement parts, or any loss of use, sales, profit, or business advantage under any circumstances.
• Specifications and Product Changes: Specifications are subject to change without notice. The warranty does not cover issues arising from changes or updates to the product specifications after the purchase.

4. Process for Claims

To file a warranty claim, please follow these steps:

1. Contact Sauna Select Ltd. via phone or email for problem determination and service procedures.
2. Provide the original dated bill of sale as proof of purchase when requested.
3. Describe the issue in detail and provide images if possible.
4. Sauna Select Ltd. will arrange for warranty service by either sending replacement parts for self-installation or, if necessary, arranging for a qualified fitter to provide service.
5. For any necessary inspection, a representative or authorized service person will be permitted to inspect the unit during regular business hours.

5. Repair or Replacement

• Replacement Parts: In most cases, replacement parts can be sent to the user for self-installation.
• Call Out Service: If a repair requires a qualified fitter, call-out service will be provided during the warranty period. Call-out service is not available in all areas. If in-home service repair cannot be completed, it may be necessary to remove, repair, and return the product to Sauna Select Ltd.’s authorized service center.
• Shipping Damage: Any shipping damage must be noted on the delivery note, and Sauna Select Ltd. must be notified within three (3) business days. Failure to do so will result in the owner being responsible for the cost of all replacement parts, including shipping and handling fees.

Sauna Select Ltd.’s warranty obligation shall be discharged upon the tender of replacement or repair.